Frequently Asked Questions
Find answers to common questions about Borfi, raw material costing, batch production planning, marketplace fee structures, and SST taxes.
General and Getting Started
What is Borfi and who is it built for?
Borfi is a specialized product pricing, Cost of Goods Sold (COGS), and margin calculation SaaS platform built for Malaysian micro entrepreneurs, small business owners, online sellers, and retail creators. It eliminates spreadsheet errors and gives you instant net profit clarity across all your sales channels.
Do I need accounting or financial experience to use Borfi?
Not at all! Borfi handles all unit conversions, percentage calculations, marketplace commission breakdowns, and tax formulas automatically. You simply input your bulk material purchase prices and target selling prices.
How is Borfi different from generic accounting software?
General accounting tools record past expenses after sales happen. Borfi is designed specifically for product pricing before you list products. It calculates exact unit costs down to the gram, meter, or unit, factors in Malaysian marketplace fee schedules (Shopee, TikTok Shop, Grab), and applies SST taxes in real time.
Product Costing, COGS and Batch Planning
How does Borfi calculate Cost of Goods Sold (COGS)?
When you add a raw material (e.g. 1kg of fabric for RM 8.00), Borfi automatically computes the unit cost per gram or meter. When creating a product card, Borfi sums up every material, packaging, label, and labor overhead to give you your true production cost per unit.
How do batch production runs work?
Borfi includes a Batch Production Planner for businesses that manufacture or produce in bulk. Enter your total batch yield (e.g. 50 units or 100 products) and total batch expenses, and Borfi calculates the exact per unit cost while building your raw material shopping list.
What happens when my supplier changes raw material prices?
Updating a single material price in your Material Inventory database automatically recalculates unit costs across every product card using that material, showing you how supplier price changes affect your profit margins instantly.
Supplier Hub and China Sourcing
How does the Supplier Hub help me source from China & Malaysia?
The Supplier Hub curates verified wholesale ingredient and packaging suppliers from Alibaba, Taobao, and local Malaysian distributors. You can browse by industry, compare unit costs, and click directly into verified stores or chat with suppliers.
How does the Landed Cost Calculator work for Alibaba & Taobao imports?
Borfi converts foreign currency into Malaysian Ringgit (MYR) in real time and factors in estimated Sea Freight (RM 4-8/kg) or Air Freight (RM 18-25/kg) plus import handling, revealing your true landed cost per unit before placing bulk overseas orders.
Can I import supplier items directly into my inventory?
Yes! With one click on any Supplier Hub item card, you can import the product into your Raw Material Inventory with custom pricing and packaging units ready for instant recipe margin analysis.
Malaysian Platform Fees and SST Taxes
Which Malaysian sales channels and marketplaces are supported?
Borfi includes up-to-date fee schedules for Shopee (Standard, Preferred, Mall), TikTok Shop, Grab, Foodpanda, Carousell, and Direct Sales (WhatsApp, Instagram, Offline POS).
How does Borfi calculate Malaysian Service Tax (SST)?
Borfi automatically calculates and applies the 8% Service Tax (SST) to platform commission fees, service fees, and transaction charges in accordance with Malaysian tax regulations.
Can I customize or override platform commission rates?
Yes! While Borfi provides standard Malaysian marketplace defaults, you can easily override commission percentages, transaction fee rates, and delivery runner subsidies to match your specific seller tier or negotiated rates.
Subscriptions, Data Security and Accounting Exports
Is there a free trial or free plan available?
Yes! You can start using Borfi's core profit calculator and raw material database for free with no credit card required. Upgrade to Borfi Pro whenever you need unlimited product cards, advanced P&L analytics, and CSV data exporting.
Is my recipe and pricing data secure and private?
Absolutely. Your secret recipes, ingredient suppliers, and cost structures are protected by row level encryption and secure database authentication. We never share or sell your business data.
Can I export cost sheets and sales ledgers for accounting or tax filing?
Yes, Borfi Pro users can export complete raw material lists, recipe cost breakdowns, and sales ledger histories into CSV and Excel formats for accountants or SST tax preparation.
Can I cancel or change my subscription at any time?
Yes, you can upgrade, downgrade, or cancel your subscription plan directly from your Account Settings anytime with zero binding contracts or hidden fees.